Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Your voucher is normally issued 48 hours before the pick-up time. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. If you have any questions, please feel free to contact us. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. My trip to NZ had to be cancelled due to the cyclone that hit the area. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We clearly highlight car and van hire options with Wisecars that have free cancellation. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. All related documentation must be kept if an insurance claim is submitted. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Cancellation Protection can be purchased only at the time of booking and is not refundable. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. I'M TRULY IMPRESSED. My issue has been resolved. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. The use of our website signifies your acceptance of these Terms of Service. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. All rights reserved. Trustindex ltal hitelestve. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. What's Wisecars' cancellation policy? Alternatively, just sign in or register using your Google or Facebook account. Due to this protection, it cannot be read by any third party. There might be differences based on offers. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Reduce your carbon footprint by selecting a greener car hire option. Please read carefully the terms of the Car Rental Agreement before signing it. When you rent a car, you will usually need excess coverage. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please note, we only delete personal data on the request of the individual. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. To improve our service and website, we may use small data files known as Cookies. Mr. Mateusz. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. 2023 Wisecars. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Amendments can only be made up to 48 hours before the pick-up time. You can also find this information in the pick-up and drop-off details. Your browser settings can be set to inform you before receiving a Cookie. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. In that case, the special cancellation terms are presented during booking. Date of experience: 07 February 2023. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. However, this is not true. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please keep in mind that inclusions may differ between car rental companies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. This information must be sent via email and give Wisecars the relevant details of the incident. Email: cancellations@wisefandi.com Fax: Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. In all these cases, you will receive no refund of the money you have paid. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars does not take responsibility for partners response times. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Access to and use of these images is restricted by terms and conditions of a separate license agreement. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Their cancellation policy is flexible and their customer support seemed quick and very helpful. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days.
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